Contact Us

We’re here to help with questions about our jewelry, orders, engraving, personalization, payments, shipping, returns, and after-sales concerns.

Customer Service

Meraki & Co. Jewelry
Operated by Meraki Official Jewelry Store

Email:
hello@merakijewelryofficial.com

Mobile:
0952 471 8443

Customer Support Hours

Our customer support team is available daily from 6:00 AM to 12:00 midnight.

For faster assistance, we recommend messaging us through our official Instagram or Facebook pages, as our team is more active on these channels throughout the day.

Official Social Media

Facebook:
https://www.facebook.com/merakicollectionofficial

Instagram:
https://www.instagram.com/merakiandcojewelryofficial/

Business Address

Unit 5401, Corporate Finance Plaza
Ruby cor. Topaz Road
Ortigas Center, San Antonio
Pasig City, Philippines

Official Website

https://merakijewelryofficial.com

Order Concerns

If you are contacting us regarding an existing order, please provide the following whenever available:

Customer name
Order number
Mobile number used for the order
Product ordered
Brief description of your concern

Providing these details helps us locate your order and assist you more efficiently.

Engraving & Personalization Concerns

For engraving or personalized orders, please include the exact details you submitted or confirmed, such as:

Name or text for engraving
Date or number
Size
Color
Other customization instructions

Customers are encouraged to review all personalization details carefully before giving final confirmation.

Shipping & Delivery Concerns

For delivery-related concerns, please provide your:

Order number
Waybill or tracking number, if available
Recipient name
Delivery concern
Relevant screenshot or delivery update, when available

We may coordinate with our courier partner when an investigation is necessary.

Returns, Refunds & Product Concerns

For damaged, incorrect, defective, or other product-related concerns, please contact us with your order information and relevant supporting photos or documentation.

Claims and resolutions are handled in accordance with our Returns & Refunds Policy and applicable Philippine consumer laws.

Payment & Transaction Concerns

If you have a concern regarding a payment, duplicate charge, payment confirmation, or other transaction issue, please provide:

Order number
Payment method
Transaction reference, when available
Date and amount of payment
Description of the concern

For your security, please do not send passwords, PINs, OTPs, full card numbers, or other confidential authentication information through email or social media.

Response Time

We aim to respond as promptly as reasonably possible during our support hours.

While email and mobile support are available, our Instagram and Facebook pages are our most active customer-service channels, with team members handling inquiries from 6:00 AM to 12:00 midnight daily.

Registered Business Information

Registered Business Name: Meraki Official Jewelry Store
Brand Name: Meraki & Co. Jewelry
DTI Registration Number: 8298914

For complete registration and business details, please refer to our Business Information page.