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Shipping & Delivery

Effective Date: August 20, 2026

At Meraki & Co. Jewelry, we carefully prepare, inspect, and package every order before handing it over to our delivery partners.

We primarily use J&T Express for nationwide shipping within the Philippines. Same-day delivery through third-party couriers such as Lalamove may also be available for selected Metro Manila and nearby locations, subject to availability and applicable rider fees.

Order Processing

Processing time depends on the type of item ordered.

For on-hand items, including items with standard engraving, orders may be processed and prepared for shipment on the same day, provided the order, payment, and engraving details are confirmed on or before our daily 12:00 PM cut-off.

Orders confirmed after 12:00 PM may be processed on the next available fulfillment day, depending on order volume and operational capacity.

For personalized or made-to-order items, the estimated production period is generally 20ā€“30 days before shipping.

Customers will be informed if a particular product requires a different preparation or production period.

Engraved Orders

Standard engraving is available for eligible on-hand items and does not necessarily require a long processing period.

If the order, payment, and final engraving details are confirmed before our 12:00 PM daily cut-off, the item may still be engraved, prepared, and shipped on the same day.

Customers are responsible for carefully reviewing all engraving details before final confirmation, including:

  • Names

  • Spelling

  • Dates

  • Numbers

  • Symbols

  • Other engraving instructions

Once engraving has been completed, changes may no longer be possible.

Personalized & Made-to-Order Items

Personalized or made-to-order products require a longer production period because they are created specifically according to the customer's confirmed specifications.

The estimated production period is generally 20ā€“30 days before shipment.

This production estimate does not yet include courier delivery time.

Customers are responsible for reviewing all personalization details before production begins, including spelling, names, dates, sizes, colors, and other specifications.

Once production has started, changes or cancellations may no longer be possible.

Shipping Schedule

We generally ship orders from Monday to Saturday.

We do not normally ship on Sundays.

Please note that approximately two Saturdays each month may be non-shipping days due to scheduled fulfillment-team rest days.

When this occurs, orders that would otherwise be shipped on that Saturday will be moved to the next available fulfillment day.

Shipping schedules may also be affected by holidays, courier availability, severe weather, operational limitations, or other circumstances outside our reasonable control.

Daily Cut-Off

Our regular order-processing cut-off is 12:00 PM.

For eligible on-hand and engraved items:

  • Orders fully confirmed on or before 12:00 PM may be processed for same-day shipment.

  • Orders confirmed after 12:00 PM may be processed on the next available fulfillment day.

Same-day processing remains subject to payment confirmation, complete customer information, product availability, engraving confirmation, order volume, and courier pickup availability.

Estimated Delivery Time

Once the parcel has been shipped, estimated delivery times are generally:

  • Metro Manila: 1ā€“2 business days

  • Luzon: 2ā€“3 business days

  • Visayas: 4ā€“6 business days

  • Mindanao: 5ā€“8 business days

These are estimated delivery periods only and are not guaranteed arrival dates.

Actual delivery time may vary due to:

  • Courier volume

  • Weather conditions

  • Holidays

  • Local delivery restrictions

  • Remote delivery areas

  • Natural disasters

  • Operational delays

  • Incorrect or incomplete delivery information

  • Customer availability

  • Other circumstances outside our reasonable control

Tracking Your Order

Once your parcel has been handed over to the courier, tracking information may be provided to you.

Customers are encouraged to monitor their parcel's tracking status and keep their contact number active during the expected delivery period.

Courier riders may call or message the recipient regarding delivery.

Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:

  • Recipient name

  • Mobile number

  • House, unit, or building number

  • Street

  • Barangay

  • City or municipality

  • Province

  • Postal code, where applicable

  • Additional delivery instructions, if necessary

Please review your delivery information carefully before confirming your order.

If an address correction is requested after the parcel has already been handed over to the courier, we cannot guarantee that the courier will still be able to change the destination.

If a parcel is returned because of incorrect, incomplete, or outdated delivery information provided by the customer, additional shipping charges may apply before reshipment.

Failed Delivery Attempts

Customers are responsible for making reasonable arrangements to receive their parcels.

If delivery cannot be completed because:

  • The recipient cannot be contacted

  • The recipient repeatedly misses or refuses delivery attempts

  • The address provided is incorrect or incomplete

  • No authorized person is available to receive the parcel

the courier may return the parcel to us.

If the order was correctly fulfilled and the failed delivery was due to circumstances attributable to the customer, applicable reshipping fees may be charged before the parcel is sent again.

This does not affect rights available to customers when the delivery failure was caused by Meraki & Co. Jewelry or the courier under circumstances for which the customer is not responsible.

Cash on Delivery

Cash on Delivery may be available for eligible orders.

Certain customized, personalized, or made-to-order items may require advance payment or a deposit before production.

Availability of Cash on Delivery may also depend on delivery location, product type, and courier eligibility.

Opening Parcels Before Payment

For Cash on Delivery orders, courier riders generally cannot allow customers to open or inspect a parcel before payment has been completed.

This is subject to the courier's delivery procedures.

If you experience a concern after receiving and opening the parcel, please contact our customer-service team so we can investigate the matter under our Returns & Refunds Policy.

Same-Day Delivery

Same-day delivery may be available through services such as Lalamove for selected Metro Manila and nearby locations.

Same-day delivery is subject to:

  • Item availability

  • Completion of engraving, if applicable

  • Order confirmation before the applicable cut-off

  • Payment confirmation

  • Rider availability

  • Pickup and delivery location

  • Traffic and weather conditions

Applicable Lalamove or same-day courier fees are generally shouldered by the customer unless otherwise stated in a promotion.

Unpaid orders will not be released for same-day courier pickup.

Free Shipping Promotions

Meraki & Co. Jewelry may offer free nationwide shipping as part of selected promotions or payment arrangements.

Free shipping is subject to the terms and eligibility requirements of the applicable promotion.

Additional delivery fees may still apply for:

  • Same-day delivery

  • International shipping

  • Reshipment caused by incorrect customer-provided information

  • Other special delivery arrangements requested by the customer

International Shipping

International shipping may be available for selected destinations.

International orders are subject to separate shipping fees, delivery estimates, customs requirements, courier availability, and destination restrictions.

Any applicable import duties, taxes, customs charges, or other fees imposed by the destination country may be the responsibility of the recipient unless otherwise stated.

Please contact us before placing an international order so we can confirm availability and current shipping rates.

Delays Due to Weather or Other Circumstances

For the safety of our team and courier partners, shipment or delivery may be temporarily delayed or suspended during severe weather, typhoons, flooding, natural disasters, government restrictions, courier interruptions, or other circumstances beyond our reasonable control.

Orders will be processed or shipped once operations can safely resume.

Lost, Damaged or Misrouted Parcels

If tracking indicates that a parcel may have been lost, materially damaged during transit, delivered incorrectly, or otherwise affected by a courier issue, please contact us.

We may coordinate with the courier and request supporting information such as:

  • Order number

  • Waybill or tracking number

  • Photos

  • Delivery screenshots

  • Communications with the rider

  • Other relevant evidence

Where the customer is entitled to a remedy under applicable Philippine law or our policies, we will provide an appropriate resolution after investigation.

Proof of Delivery

Our courier partners may maintain delivery records such as:

  • Tracking history

  • Delivery status

  • Delivery date and time

  • Recipient information

  • Proof-of-delivery photographs

  • Signature or delivery confirmation, where applicable

These records may be used to verify fulfillment or investigate delivery concerns.

Contact Us

For shipping and delivery concerns, please contact:

Meraki & Co. Jewelry
Registered Business: Meraki Official Jewelry Store
Email: hello@merakijewelryofficial.com
Mobile: 0952 471 8443