Privacy Policy

Effective Date: August 20, 2026

Meraki & Co. Jewelry, operated by Meraki Official Jewelry Store, respects your privacy and is committed to handling personal information responsibly and in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the rights available to customers regarding their personal information.

Information We May Collect

When you visit our website, place an order, contact our customer-service team, interact with our social-media pages, or use our services, we may collect information including:

Full name
Email address
Mobile number
Billing address
Delivery address
Order details
Product preferences
Engraving and personalization instructions
Payment method
Payment status
Transaction or payment reference
Shipping and tracking information
Customer-service communications
Photos, screenshots, or supporting documents voluntarily provided in relation to an order or concern
Website usage information
Device information
IP address
Cookies and similar website technologies

We aim to collect only information that is reasonably necessary for legitimate business, transaction, customer-service, security, and legal purposes.

How We Use Your Information

We may use personal information to:

Process and confirm orders
Verify payments and transaction status
Prepare engraved or personalized jewelry
Fulfill and ship customer orders
Provide tracking and delivery updates
Contact customers regarding their orders
Respond to product inquiries and customer-service concerns
Handle returns, refunds, exchanges, disputes, and after-sales concerns
Investigate delivery, payment, or transaction issues
Prevent and detect fraud or unauthorized transactions
Maintain transaction, accounting, tax, and business records
Improve our products, services, website, and customer experience
Maintain website security
Comply with legal, regulatory, tax, or government requirements
Establish, exercise, or defend legal claims
Send marketing or promotional communications where legally permitted

Engraving & Personalization Information

When customers request engraving or personalization, we may process details such as:

Names
Initials
Dates
Numbers
Short messages
Symbols
Sizes
Birth months or other customization information voluntarily provided by the customer

These details are used to produce the item according to the customer's confirmed order.

Customers are responsible for ensuring that they have the right to provide any personal information relating to another individual, such as the name or details of a gift recipient.

Order & Payment Information

We may maintain records relating to:

Products purchased
Order value
Order number
Payment method
Payment status
Transaction references
Refund or dispute information

Payment transactions may be processed through third-party payment providers, financial institutions, banks, e-wallet providers, or card processors.

These providers may independently collect and process information according to their own privacy and security policies.

For security purposes, Meraki & Co. Jewelry does not ask customers to send passwords, PINs, OTPs, CVVs, or complete card credentials through our customer-service channels.

Shipping & Delivery Information

To fulfill customer orders, we may provide necessary personal information to courier and logistics providers, including:

Recipient name
Delivery address
Mobile number
Order or delivery reference
Other information reasonably necessary for successful delivery

We primarily use J&T Express for nationwide fulfillment and may use other third-party courier services, including same-day delivery providers where applicable.

Courier partners may maintain their own delivery, tracking, and proof-of-delivery records.

Information Shared With Service Providers

We may share necessary information with trusted third parties that help us operate our business or complete customer transactions, including:

Payment processors
Banks and financial institutions
E-wallet providers
Card processors
J&T Express and other courier providers
Same-day delivery providers
Shopify and other e-commerce technology providers
Website hosting providers
IT and security service providers
Analytics providers
Accounting or professional service providers
Government authorities when required by law

We aim to disclose only information reasonably necessary for the relevant service or purpose.

Sale of Personal Information

Meraki & Co. Jewelry does not sell customer personal information.

We do not disclose personal information to third parties solely for the purpose of selling customer data.

Customer-Service Communications

Customers may contact us through:

Email
Mobile
Facebook
Instagram
Our website
Other official customer-service channels

We may retain relevant communications for purposes such as:

Customer support
Order verification
Dispute handling
Fraud prevention
Quality assurance
Record keeping
Establishment or defense of legal claims

Our customer-service team is available daily from 6:00 AM to 12:00 midnight.

For faster assistance, customers may contact us through our official Facebook or Instagram pages, where our team is most active.

Photos, Videos & Supporting Evidence

When a customer raises a product, fulfillment, refund, or delivery concern, we may request supporting documentation such as:

Photos of the item
Photos of the packaging
Waybill photos
Delivery screenshots
Unboxing video, when available
Other relevant documentation

These materials may be used only for legitimate purposes such as reviewing the concern, investigating fulfillment, resolving disputes, coordinating with couriers, or responding to payment disputes.

Data Retention

We may retain personal information for as long as reasonably necessary for:

Order fulfillment
Customer service
Returns and dispute handling
Accounting and taxation
Fraud prevention
Business record keeping
Legal or regulatory compliance
Establishment, exercise, or defense of legal claims

Different types of information may be subject to different retention periods depending on legal, operational, accounting, or regulatory requirements.

When information is no longer reasonably necessary, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements and our internal practices.

Data Security

We take reasonable organizational, physical, and technical measures intended to protect personal information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
Unlawful processing

However, no website, internet transmission, digital system, or method of electronic storage can be guaranteed to be completely secure.

Customers are also encouraged to protect their own account, device, payment, and communication information.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

Operate website functions
Maintain shopping-cart functionality
Remember preferences
Analyze website usage and performance
Improve customer experience
Support fraud prevention and security
Measure or improve advertising and marketing activities, where applicable

Customers may be able to manage cookies through their browser settings or available website controls.

Disabling certain cookies may affect some website functions.

Marketing Communications

Where legally permitted, we may use customer contact information to communicate:

Promotions
Product launches
Special offers
Restock announcements
Other relevant Meraki & Co. Jewelry updates

Customers may request to stop receiving promotional communications through the available unsubscribe method or by contacting us.

Transactional messages relating to active orders, payments, delivery, disputes, or customer-service matters may still be sent when necessary.

Social Media

Customers who interact with our official Facebook or Instagram pages should be aware that the respective social-media platform may separately collect and process information according to its own privacy policy.

Our official social-media pages are:

Facebook:
https://www.facebook.com/merakicollectionofficial

Instagram:
https://www.instagram.com/merakiandcojewelryofficial/

Children’s Personal Information

Our products and services are not specifically directed toward young children.

We do not knowingly seek to collect unnecessary personal information from children.

Where a minor provides information in connection with a transaction, appropriate parental or guardian involvement may be required depending on the circumstances and applicable law.

Your Privacy Rights

Subject to applicable Philippine law, individuals may have rights relating to their personal information, including the right to:

Be informed about how their personal information is processed
Request access to their personal information
Request correction of inaccurate or incomplete information
Object to certain types of processing where legally applicable
Request blocking, removal, or deletion where legally applicable
Request data portability where applicable
Seek compensation where applicable under law
File a complaint with the National Privacy Commission

Certain requests may be subject to legal, regulatory, accounting, fraud-prevention, or other legitimate retention requirements.

Privacy Requests

If you would like to request access, correction, deletion, or raise another privacy-related concern, please contact us and provide enough information for us to reasonably verify and process your request.

We may request reasonable verification before acting on a privacy request in order to protect customer information from unauthorized access or disclosure.

Updates to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in:

Our business operations
Website functionality
Service providers
Payment methods
Legal or regulatory requirements
Privacy and security practices

The current version will be published on our website together with its effective or updated date.

Contact Us About Privacy

For privacy questions, concerns, or requests:

Meraki & Co. Jewelry
Operated by Meraki Official Jewelry Store

Email:
hello@merakijewelryofficial.com

Mobile:
0952 471 8443

Customer Support Hours:
6:00 AM to 12:00 midnight, daily

Business Address:
Unit 5401, Corporate Finance Plaza
Ruby cor. Topaz Road
Ortigas Center, San Antonio
Pasig City, Philippines

Facebook:
https://www.facebook.com/merakicollectionofficial

Instagram:
https://www.instagram.com/merakiandcojewelryofficial/

Registered Business Information

Registered Business Name: Meraki Official Jewelry Store
Brand Name: Meraki & Co. Jewelry
DTI Registration Number: 8298914