Return, Refund & Exchange Policy
Effective Date: August 20, 2026
At Meraki & Co. Jewelry, operated by Meraki Official Jewelry Store, we carefully inspect and prepare every order before shipment. We aim to provide fair resolutions when an item is defective, incorrect, or does not match the customer’s confirmed order, while also protecting personalized and made-to-order products that are specifically created for each customer.
Eligible Returns, Replacements or Refunds
Please contact us if:
- You received an incorrect item.
- Your item arrived damaged or with a manufacturing defect.
- The engraving does not match the engraving details confirmed in your final order.
- The item materially differs from the product you ordered.
- Another circumstance entitles you to a remedy under applicable Philippine consumer law.
Depending on the circumstances, we may provide a repair, replacement, exchange, refund, or another appropriate resolution.
Reporting an Issue
Customers are encouraged to contact us as soon as reasonably possible after receiving their order.
To help us investigate the concern, we may request:
- Order number
- Customer name
- Photos of the item
- Photos of the packaging
- Shipping label or waybill
- Unboxing video, when available
- Other relevant documentation
An unboxing video is highly encouraged because it can help us determine the condition of the item upon delivery. However, the absence of an unboxing video will not automatically remove any rights or remedies available under applicable Philippine law.
Personalized, Engraved & Made-to-Order Items
Personalized, engraved, customized, and made-to-order products are specifically produced according to the details confirmed by the customer.
These products generally cannot be returned, exchanged, cancelled, or refunded solely because of:
- Change of mind
- Incorrect spelling or information submitted and approved by the customer
- Incorrect size selected by the customer despite accurate sizing information being provided
- Preference for another design, size, color, or engraving after production
- The recipient no longer wanting the item
Customers are responsible for reviewing all names, dates, numbers, spelling, sizes, colors, and other customization details before giving final confirmation.
If Meraki & Co. Jewelry makes an error in the engraving, customization, or fulfillment of the confirmed order, we will provide an appropriate remedy.
Change of Mind
For products that were correctly supplied, free from defects, and consistent with the confirmed order, we generally do not accept returns or refunds solely because the customer changed their mind.
This policy does not limit consumer rights provided under applicable Philippine law.
Normal Wear & Customer-Caused Damage
Returns, replacements, or refunds generally do not cover damage caused after successful delivery due to:
- Improper use or handling
- Accidental damage
- Scratching
- Improper cleaning
- Improper storage
- Exposure to harsh chemicals
- Unauthorized modification or repair
- Normal wear and tear
- Failure to follow reasonable jewelry-care instructions
Normal wear over time is not considered a manufacturing defect.
Return Shipping
If we determine that an item must be returned as part of an approved claim, we will provide return instructions.
Where applicable Philippine law requires the seller to shoulder return costs for defective, incorrect, or non-conforming goods, Meraki & Co. Jewelry will comply with those requirements.
Refund Processing
Approved refunds will be processed after the claim has been validated and, where applicable, the item has been returned or otherwise accounted for.
The time for funds to appear in the customer's account may depend on the payment provider, bank, card issuer, or financial institution.
Order Cancellation
Non-personalized orders may only be cancelled if processing or shipment has not yet begun.
Personalized, engraved, customized, or made-to-order products may no longer be cancelled once engraving or production has started, except where otherwise required by applicable law.
Contact Us
For return, replacement, exchange, or refund concerns:
Meraki & Co. Jewelry
Registered Business: Meraki Official Jewelry Store
Email: hello@merakijewelryofficial.com
Mobile: 0952 471 8443